Refund policy

Product Availability Notice:

All merchandise is subject to availability and prior sale. Inventory levels may change due to simultaneous in-store, showroom, and online purchases. We reserve the right to cancel and refund any order for items no longer available at the time of processing.

 

Return Policy and Delivery Information – Discount Direct Furniture Outlet

At Discount Direct Furniture Outlet, we offer high-quality furniture at a fraction of traditional retail prices. Our inventory includes overstock, open box, scratch and dent, and floor model pieces sourced from major retailers. Because of the nature of our products, some items may have minor imperfections such as small scratches or signs of handling. We believe in complete transparency, and these imperfections are the reason we are able to offer such significant savings.

Your satisfaction is important to us. At the time of delivery, you will have the opportunity to fully inspect your item. If it does not meet your expectations, you may refuse it on the spot at no cost.

At the time of delivery, you will also be asked to sign a delivery document. Once this document is signed, the sale is considered final. The only exception to this is power furniture, which remains eligible under the return policy outlined below.

Return Guidelines

Power furniture, electrical outdoor furniture, power fitness equipment, and appliances may be returned within their respective return periods only in the event of a verified functional issue, as all items are tested before delivery.

Return periods are as follows:

-Power furniture and electrical outdoor furniture within 7 days of delivery
-Appliances within 30 days of delivery

All items are tested prior to delivery. Returns under these exceptions apply only to functionality and do not cover cosmetic concerns.

We do not offer installation on appliances